First Great Western Train Too Full To Board

I still haven't had a reply from First Great Western about my complaint about the Bath Half -marathon train debacle, so I've written again to the DfT, and I've added a new complaint!

Edmund,

I'm afraid I haven't received a reply from First Great Western about the Bath Half-Marathon train debacle I wrote to you about some time ago.

Also, I've got another complaint about FGW. As I write this I'm on the 10:14 from Trowbridge to Bath Spa, and the train was so full that some people couldn't get on at Trowbridge or Bath. Can you give the franchise to someone else please?

Thanks,

Tony